After purchase

Returns

We want every Aesthetico order to feel right. If something is not correct, contact us quickly so the team can review it properly.

Return requests should be raised within 7 days of delivery.
DeliveryReturnsFAQ
7-day window

Start the request within 7 days of receiving your order.

Original condition

Keep the item unused and in its packaging.

Inspection first

Refunds/exchanges are completed after review.

Return eligibility

  • Items must be unworn, unused, and returned with original packaging.
  • The piece should not be damaged, altered, washed, or exposed to perfume/water after delivery.
  • Return approval depends on product condition after review by the Aesthetico team.

Non-returnable cases

  • Used or damaged items caused by customer handling are not eligible.
  • Customized, final-sale, or hygiene-sensitive products may not be returnable.
  • Missing packaging, tags, or accessories can affect return approval.

How to request a return

  • Contact support with your order details and clear photos if there is an issue.
  • Wait for confirmation before sending anything back.
  • Approved refunds or exchanges are processed after the returned item is inspected.
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